Responsible Gaming
Roo96 Casino is committed to promoting informed and responsible gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Take time to understand the risks, set personal limits and only gamble with money you can afford to lose.
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Gamble responsibly
Responsible gambling means making deliberate choices about when, how often and how much you play. Before using Roo96 Casino, consider whether gambling is suitable for your personal circumstances. Gambling outcomes are based on chance, and no strategy, system or pattern can guarantee a win. Previous results do not affect future results.
In this review
Only gamble with money set aside for entertainment. Never use money needed for rent, bills, food, education, savings or other essential expenses. Do not borrow money, use credit or sell possessions to fund gambling. If a loss would create financial pressure, do not continue playing.
- Decide your spending and time limits before you begin.
- Keep gambling separate from your household budget and essential expenses.
- Treat wins as part of the game rather than as a regular source of income.
- Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
- Do not chase losses by increasing your stakes or playing for longer.
- Never gamble to pay debts or recover money that has already been lost.
- Keep your account details private and do not allow other people to gamble through your account.
It can help to keep a personal record of deposits, withdrawals, time spent playing and your general feelings about gambling. Reviewing this information may show whether gambling is staying within the limits you intended. If your behaviour changes or you feel less in control, stop playing and seek support early.
Safer play tools and account controls
Depending on the features available on your account, you may be able to use tools designed to support safer play. These can include deposit limits, loss or wagering limits, session reminders, activity statements, temporary breaks and self-exclusion. Availability and application of these tools may depend on the relevant account process and applicable requirements.
Setting limits
A limit should be chosen before you play and should reflect what you can comfortably afford. A limit is most useful when it is realistic, clearly understood and not changed impulsively. Consider setting both a financial limit and a time limit. If you reach either limit, stop playing for the relevant period. A limit should not be treated as permission to spend more than your normal entertainment budget.
Taking a break
A temporary break can be useful if you feel distracted by gambling, are spending more time or money than planned, or simply want distance from play. During a break, do not create another account or use another person’s account to continue gambling. If you feel unable to stop, consider self-exclusion and seek independent support.
Self-exclusion
Self-exclusion is a stronger account restriction for people who want to stop gambling for a chosen period or indefinitely. If you request self-exclusion, follow the instructions provided through the applicable account or support process. Do not try to avoid the restriction by opening another account or using someone else’s details. Any request should be treated seriously and completed as soon as reasonably possible under the applicable process.
If a safer play tool is not visible or you need help using one, review the available account support options. Do not wait until gambling has caused financial, emotional or relationship problems before asking for assistance.
Recognising signs of harm
Gambling can become harmful when it affects a person’s finances, health, work, studies, relationships or daily responsibilities. Harm can develop gradually, and a person may not always recognise it immediately. Asking for help early is a responsible decision, not a failure.
- Spending more money or time gambling than you planned.
- Trying to win back losses by gambling more often or using larger amounts.
- Feeling restless, irritable or anxious when you cannot gamble.
- Hiding gambling activity, deposits, withdrawals or losses from family and friends.
- Borrowing money, missing payments or using essential funds to continue playing.
- Losing interest in work, study, hobbies, family or social activities.
- Gambling to escape stress, sadness, loneliness, boredom or other difficult feelings.
- Making repeated promises to stop or cut back but being unable to do so.
- Feeling guilt, shame or distress after gambling.
- Experiencing conflict with a partner, family member, friend or colleague because of gambling.
One or more of these signs may indicate that gambling is no longer remaining within safe limits. Stop playing, consider restricting access to your account and speak with a qualified support service. If gambling is causing immediate financial or personal danger, seek urgent assistance from the appropriate emergency or crisis service in your area.
Protecting young people
Gambling services are intended for adults who meet the applicable age and identity requirements. Young people should not access or use a gambling account. Keep passwords, payment methods and devices secure, and do not permit another person to use your account. If you believe a minor has accessed gambling services, stop the activity and raise the matter through the available support channel.
Getting help in Australia
Free and confidential support is available across Australia for people affected by gambling, as well as their partners, family members and friends. You can contact a qualified gambling counsellor or use the gambling support service available in your state or territory. National and local services may offer counselling, financial guidance, self-exclusion information and support for people affected by someone else’s gambling.
To find current support options, search for the official gambling help service for your Australian state or territory, or use a recognised national gambling support service. Government health and community service websites can help you identify appropriate assistance. A general practitioner or mental health professional may also help with stress, anxiety, depression or other concerns connected with gambling.
If you are supporting someone else, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to speak with a professional. Avoid giving them money to gamble or paying gambling debts without independent advice. You can seek support for yourself even if the person who is gambling does not want help.
Roo96 Casino can provide information about account controls and the responsible gaming options available through the service, but it cannot provide financial, legal or clinical counselling. Independent professional support is the best choice when gambling is affecting your wellbeing, finances or relationships.
If you are in immediate danger, feel unable to keep yourself safe or are experiencing a serious crisis, contact emergency services or a crisis support service in Australia. Your safety comes first.
