Min. deposit $20
Privacy Policy
This Privacy Policy explains how Roo96 Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and describes our general approach to handling personal information. By using the website, players acknowledge that information may be handled as explained below, subject to applicable privacy requirements.
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Information we may collect
Roo96 Casino may collect information that players provide directly, information created through use of the website and information received from service providers involved in operating the platform. The type and amount of information collected can depend on the services used, the account activity involved and the checks that must be completed before or during play.
In this review
Account and contact details
When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, username, password, telephone details and email address. We may also retain information included in communications with customer support, including questions, complaints, requests and information needed to resolve an account issue.
Identity and verification information
To confirm identity, age, eligibility or account ownership, we may request verification documents or other supporting information. This can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks carried out to help prevent fraud, money laundering, identity misuse and other unlawful activity. Verification information should be provided only through the secure channels made available for that purpose.
Payments and transactions
We may handle payment and transaction records connected with deposits, withdrawals, wagers, wins, losses, refunds, adjustments and account balances. Depending on the payment method, relevant information may be processed by a payment provider. We may receive confirmation, reference information and other details needed to reconcile a transaction, but payment providers may handle payment data under their own privacy notices.
Technical, device and usage data
When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, time and date of access, referring pages, interaction information and error or security logs. We may also use cookies and similar technologies to remember preferences, support account functions, understand website performance and help identify unusual activity.
How we use information
Personal information is handled for legitimate operational, security, legal and service purposes. We aim to collect information that is reasonably needed for the relevant purpose and to use it in a way that is consistent with this Policy and applicable requirements.
- To create, administer and secure a player account, including confirming login details and maintaining account settings.
- To provide casino services, process gameplay activity, maintain accurate balances and respond to player requests.
- To verify identity, age, account ownership and eligibility, and to complete anti-fraud, security and responsible service checks.
- To process and reconcile deposits, withdrawals, refunds and other payment or transaction activity.
- To detect, investigate and prevent fraud, scams, account takeover, collusion, cheating, money laundering and other prohibited or unlawful conduct.
- To communicate about account activity, verification, transactions, service changes, security matters and support requests.
- To understand how the website is used, troubleshoot faults, improve performance and develop more useful features.
- To meet legal, regulatory, taxation, accounting, dispute-resolution and record-keeping obligations that apply to the service.
- To protect the rights, property, safety and security of players, the website, service providers and other people.
Where marketing communications are sent, players may be offered choices about receiving them. Service messages that are necessary for account administration, security, transactions or legal compliance may still be sent when marketing preferences have been changed.
Sharing information
Information may be shared when reasonably required to operate the website and provide services. This can include sharing relevant information with payment providers, identity and verification services, fraud-prevention providers, technology and hosting suppliers, customer support tools, professional advisers and other service providers acting on our instructions. Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the service or to investigate suspected unlawful or harmful conduct.
Service providers may process information in Australia or in other countries. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections. Third parties may have their own privacy policies, and players should review those policies where relevant.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. Some cookies are necessary for login, account security, navigation and core website functions. Other cookies may help remember preferences, measure performance, understand usage patterns or support relevant communications. A browser may be set to block, delete or alert players about cookies. However, disabling some cookies can affect the availability or performance of account and website functions.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, encryption or secure transmission where appropriate, monitoring and staff or supplier requirements. No internet service, storage system or electronic transmission can be guaranteed to be completely secure, so players should use a strong, unique password and keep login information confidential.
Keeping information
Personal information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it, subject to technical, legal or legitimate business requirements.
Children and young people
The services are intended only for people who meet the applicable minimum age and eligibility requirements. We do not knowingly invite children to create accounts or provide personal information for gambling purposes. If we become aware that information has been provided by a person who is not eligible to use the service, appropriate steps may be taken to investigate and remove or restrict the information where appropriate.
Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information we hold about them. These rights may be subject to identity checks, legal exceptions, security requirements and the need to protect other people’s information.
- Access: request information about the personal data we hold and, where appropriate, obtain a copy of it.
- Correction: ask us to correct, update or complete information that is inaccurate, incomplete or out of date.
- Deletion: request deletion of personal information where it is no longer needed or where another applicable ground supports the request. Deletion may not be possible if records must be retained by law or for legitimate security, dispute or operational reasons.
- Marketing consent: withdraw consent to marketing communications at any time. This does not necessarily affect processing that is required to operate an account, complete transactions, provide security messages or meet legal obligations.
To exercise these rights or make a privacy request, contact support@roo96casino.online. Please describe the request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable evidence of identity before releasing, changing or deleting information. This helps protect accounts from unauthorised requests.
We aim to respond to valid requests within a reasonable time. If a request is complex, requires additional checks or cannot be completed in full, we will explain the position where appropriate. Players should keep their account information accurate and notify support if they believe their account or personal information has been accessed or used without permission.
Changes to this Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or continuing to use the services after an update.
